Many of us have been in a situation where we’re in a Poshmark closet and there’s one item that is the complete showstopper. We need to know everything about it, from when was it purchased to if it can be shipped internationally. Most importantly, we need those who sold this amazing piece of clothing to contact them!
In this article, I’ll show you how to do a specific search on Poshmark. This allows you to contact the seller of a specific item!
Let’s say we want to find a vintage Coach purse from 2014. Here is how we would go about doing that:
- Sign in and go to Shop
- Once there, use the search bar at the top right corner of your screen and type “coach 2014”
- Press enter on your keyboard! You should now be taken to a page where all items with those keywords are shown off for you to browse through
- In this example, all results have been clustered together so it would be easiest if we clicked the magnifying glass next to our search term instead
- In this example, I’ve changed my search to “Coach” instead of “coach 2014”, since the newer list is more helpful.
- Once you have clicked on “coach”, you can begin scrolling through your results! Please note that items that were tagged with a keyword other than what was searched for will appear in a separate category at the bottom of your screen
- Here is an example where one item has been found! The person selling this purse included the year in their title so it was easy to find when clicking through from our search term
- If we click on this item’s title, we will be taken to the closet which contains only that one item
- If we want to contact this seller directly, we can click on the three dots in the top right corner of the item’s photo and then hit “send message”
- In this example, we have sent a direct message to the seller! They have replied back to us already! If they do not reply in a timely matter or you remember an important detail about their piece which wasn’t in your search term, please note that you can contact Poshmark directly by clicking here.
Unlike eBay where you have to go through different steps without the use of tools such as email and phone, Poshmark allows communication between both parties through the app itself.
So, here’s how you can go about it:
1) On the listing of the item you purchased/reserved/returned, click on Details and scroll down to Customer Care.
2) Click on “Need help?” and then “Message the seller” or “Call”.
3) Send your message or call them using WhatsApp (Yes! A posh seller uses WhatsApp for communication). Phone calls will automatically be sent via WhatsApp so all you have to do is wait for their reply. If it takes more than a day, try calling again since they might not have picked up your first attempt. Contacting sellers on WhatsApp is recommended as that’s what they use for communication, but feel free to try the messaging system.
4) Your message and their reply will be kept as a chat on your app so you can always refer back to them if needed.
5) If you want to make a return: A lot of sellers require you to contact them within 24 hours of receiving your order and then wait for them to process it. This is not stated in the listing though, so please pay attention! You also cannot return an item that arrived after 30 days from the purchase which is why contacting the seller first is important. They will let you know if they’re able to accept returns or not before sending it back (if they can’t, ask them what’s up with their policy and why).
6) If you want to return or exchange an item, please meet the seller in person and leave Poshmark out of it. That way we can avoid any issues such as having our accounts banned because someone was not happy with what they got for whatever reason.
MESSAGE SAMPLE:
Hello! I just received my order and I’m not happy with it. Would you be able to make a return?
CALL SAMPLE:
I just received my order and I’m not happy with it. Would you be able to make a return? Call again if they don’t pick up the first time.
If neither of these options works for you, there are other options available to you. Just search “contact Poshmark” in Google and it will give you links to different forums where there are people who have asked the same questions before.
