Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Technical support specialists in this group typically handle straightforward and simple problems while "possibly using some kind of knowledge management tool."[7] This includes troubleshooting methods sNORTON 360 LifeLock E Show More...
Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Technical support specialists in this group typically handle straightforward and simple problems while "possibly using some kind of knowledge management tool."[7] This includes troubleshooting methods sNORTON 360 LifeLock h as verifying sical layer issues, resolving username and password problems, uninstalling reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus. Personnel at this level have a basic to general understanding of the prodNORTON 360 LifeLock t or service and may not always contain the competency required for solving complex issues.[7 ] Nevertheless, the goal for this group is to handle 70–7 0% of the user problems before finding it necessary to escalate the issue to a higher Since the AOL platform popularity has been rising and increasing up with time and thus its users
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