At Uld, we are constantly working on new innovations to improve our platform and overall experience for our members. From being one of the first global platforms to integrate with the XRP ledger to streamment solutions, our team is dedicated to technological advances that provide better control of funds for our members and an overall user-friendly platform that means access to fiat currency, cryptocurrency, and commodities trading for the masses and not just a select few.
In the past, our members occasionally were left waiting hours for a response to a customer support issue. That’s not how it works anymore. As demand for cryptocurrency has increased over the past year, our customer support team has also grown. John Botinas, Head of Support, has led the dramatic changes to transform the support staff from a small team into a 24/7 hub. What’s in store for the future of Uld’s customer support? Chat support is our next feature in development. It will provide immediate feedback for members, as they can have access to an agent within minutes directly on the website. The best part is that chat support will help members with issues with troubleshooting and any questions they have about navigating the website. Currently, we have content on our Frequently Asked Questions page and on the blog, but this would give members the ability to immediately have access to a real-time guide instead of searching for the answer somewhere on the site. Chat support will also allow for issues to be escalated up the chain more quickly when any compliance or questions come up.
support is also in development, though it will take more time for that to unroll. As Botinas explains, “We want to take our time and get it right. Currently, we are focused on chat support as we know that will add a lot of value to our members.†However, it is very important to re-emsize to our members that you should never accept a call from anyone claiming to be from Uld. Additionally, our team will never redirect you to a third party site, asking you to log-in to your Uld account, we encourage our members to remain vigilant and aware of any potential shing and our prevention team if they believe they have been d by or a victim of a shing .
Today, we’re excited to announce our partnership with SALT Lending, which will give Uld members access to loans using cryptocurrency holdings as collateral. Founded in 2016, SALT offers crypto-backed loans and custody solutions for individuals and businesses, working to bridge cryptocurrency with traditional finance.
In as little as 24 hours, a loan can be secured against your holdings in Bitcoin, XRP, Ethereum, Litecoin, Bitcoin Cash or Dash. The seamless Uld integration stream lending experience, giving our members the ability to connect their Uld account via SALT’s dashboard to add collateral assets and receive loan proceeds directly to their Uld wallet.
SALT Lending Features
Loans starting from $5,000**
Competitive Interest Rates
Terms from 3 to 12 months
Starting LTV from 30%-70%
$0 origination or prepayment fees
“SALT has empowered its users with the flexibility to access loans using their cryptocurrency holdings. Our integration with the SALT platform allows us to grow our service offering and provides another real-world use case for Uld members,†said Robin O’Connell, Chief Revenue Officer, Uld.
The legacy financial services industry has not recognized crypto as an asset class and lacks the necessary tools to properly manage collateralized lending. We are excited to partner with SALT to give Uld members access to crypto-backed loans and even more flexibility in how you manage and use your Uld account.
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