Why Do People Call Amazon Customer Support?People call Amazon customer support for a range of reasons, including:
Questions about the status of an orderRequests for refunds or exchangesHelp with updating account informationQuestions about charges to debit, credit or gift cardsTechnical supportHelp with Prime membership or servicesAddressing instances of identity theft or Help with Amazon gift cardsBest Practices for Calling Amazon Customer ServiceWhile it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its onem.