20th April AWS partner helps UK councils manage increased calls from residents In the UK, VoiceFoundry, part of the AWS Partner Network, is using AWS to help local government manage increased call volumes from local residents during the COVID-19 pandemic. Two London councils, the London Borough of Hounslow and the London Borough of Waltham Forest, are using Amazon Connect - a scalable, easy to manage, cloud-based centre – to allow them to operate a full seven-day-a-week service, and to ensure staff safety by enabling them to work remotely. London Borough of Waltham Forest deployed Amazon Connect in a matter of days and is now able to handle calls from more than 3,000 residents and customers a day, while London Borough of Hounslow has launched a Community Support Hub to help the most at-risk and vulnerable residents in the community to receive up-to-date information, food, and essential supplies during the pandemic. The Hub has made and received thousands of calls to date, a that is continuing to increase each week.
17th April Nye Health uses AWS to scale its remote consultation platform to cover more than 10 million patients Nye Health has built a highly scalable desktop and mobile-based NHS-compliant platform that allows all NHS staff in the UK to offer consultations to patients via video or call from any device, anywhere. The service, which is free for all NHS GPs, hospital doctors, nurses, sios, and clerical staff to use, has been designed to help reduce the of patients attending GP surgeries and hospitals in person and also to enable doctors to work remotely where required. It can also help free up capacity during peak periods, triaging patients so that more urgent cases are prioritised for face-to-face appointments. Nye Health is using AWS to scale quickly, easily, and securely, to meet the increased
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