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There are several media reports of individuals having to involve third parties, such as consumer advocates and journalists, before their case is resolved.Mentions in News MediaThere have been some mentions of Delta customer service in the news media, though it should be noted that the more egregious cases have involved unusual situations, such as a glitch in Delta’s boarding system that resulted in a passenger being labeled a “no-show,” resulting in a canceled return ticket.In that case, third-party advocates had to get involved as it appeared that Delta’s customer service representatives were not equipped to handle such a situation. 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