There is more to starting and maintaining a profitable eBay business than listing your items, sending a note to the winning bidder, and then shipping off a package. An invisible aspect of the buying and selling process can literally promote or destroy your business. Even if you have the most wonderful product or item in the world and you offer lousy, rude, or ineffective customer service, your business will be doomed. In this article, we will briefly cover the importance of customer service for your ultimate success as an eBay seller.
Earning Respect
Earning respect as an eBay seller means providing the best in services to your customers. How do you do this?
You answer e-mails as promptly and completely as possible. Let your customers or potential buyers know that you are willing to help them with any questions or issues they may have.
Be honest when answering questions. If you do not know the answer to a question, let the person know, and do your best to find out.
Know your product. Be prepared to answer detailed questions from buyers, especially for more complicated pieces of equipment, such as computers, personal digital assistants (PDAs), motors, and hardware or software components.
Back up your products. While you do not want to lose money, offer returns or satisfaction guarantees in order to encourage your customers to feel safe and comfortable buying from you.
Let your customers know you accept returns in the event they do not like the product or it is not as you described. . Also let them know that you are willing to make an exchange or offer refunds if your customers are not satisfied.
Generating Buyers
To encourage and generate buyers, make sure that your item listings are complete, easy to understand, and to the point. Be professional when describing your items.
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