Keep getting a machine when you call the eBay customer service Not sure whether it’s okay to send them a question on Facebook? If you need help from eBay’s support team, here’s what you need to do to reach them via any channel:
Coronavirus update: As of April 3, 2020, eBay is still in the process of moving its support staff to home offices to keep them safe. This has left them understaffed. At the same time, the COVID-19 outbreak has increased onping. Expect long wait times and limited support options.
Looking for tips on providing great customer service on eBay instead? See our articles on improving your feedback score or setting up an eBay helpdesk. This article was last updated 4/13/2020.
How to eBay via /div>
If there’s one positive side effect of the 2020 pandemic, it’s that eBay has brought back support. It just takes a few steps to eBay. Start by visiting their help homepage.
eBay Customer Service Homepage
Once you’re there, scroll down and click “us.â€
"Us" Button Below the Fold on the eBay Help Homepage
Note that on some help pages, it will appear in the blue options under “Other options for you†rather than in the white box under “Need more help?â€
"Us" Button Hidden on eBay
When you click “us,†it will take you to a menu where you can choose a topic. Choose the one that’s closest to what you need to ask about.
eBay's First Layer of Support Menus
Next, choose a subtopic that puts you closer to your actual question.
eBay's Second Layer of Support Menus
You should then see another menu with an “us†button on the left. We strongly recommend checking the help articles first—it will help keep wait times down for everyone. But if you can’t find the help you need, click “us.â€
"Us" Button on eBay
You’ll then need to sign in to your eBay account, even if you’re already signed in.
eBay Login Page
Finally, you’ll be able to write your in a simple form.
eBay Form
Click “Send†when you’re done writing the You should get a reply from eBay within 24 hours.
Please be patient if you are trying to eBay during the COVID-19 pandemic. Remember that their customer service team is going through a lot of changes and that their support volumes for both buyers and sellers are extremely high.
How to Find the Right eBay Customer Service /div>
Calling eBay Customer Support
Coronavirus update: eBay is not accepting calls at this time. If you attempt to call their support you will get a machine response. They have also removed their “Call Us†page. Last confirmed 4/13/2020. You can still eBay through or social media.
The primary eBay customer service is no secret: it is . However, if you want to speak to a real human being anytime soon, you need a passcode and possibly even a different You might spend most of the day on hold if you call without getting these first.
To get the right and a passcode, you need to:
Sign in to your eBay account if you have one.
Go to eBay’s Call Us page during eBay’s business hours (5:00 AM to 10:00 PM Pacific Time).
Select the topic you have a question about: selling, buying, your account, delivery and tracking, or returns and refunds.
Choose a category for your question, such as “Paying for items.†Don’t worry if nothing matches your question perfectly—just pick whatever sounds closest.
You’ll get a screen with a bunch of self-help options in the center, and a and passcode on the left. If the self-help materials don’t look helpful, call the and, when prompted by the machine, enter your passcode using your acirc;€™s keypad function. You should be talking to a live customer support agent in no time.
Let’s walk through an example.
