Our product teams continually ship new features designed to simplify and improve our products, including in-product alerts to provide relevant and useful information to customers. Through systematic customer pain point identification and close collaboration with our engineering team, weâve been able to further reduce the possibility of high severity issues. For example, weâre implementing two factor authentication recommendations for users with high balances to provide these users with additional security. By helping our customers avoid potential issues in the first place, weâve made a meaningful impact on the Binance Support /strong> of customers coming to customer support for help. Further, we are hyper-focused on making sure our site is stable, ensuring during bear markets you have the ability to buy and sell.