Weâre on track to Binance support /strong> customers live, via chat and Weâve already begun rolling out a virtual assistant to help customers navigate common issues, and live chat via messaging is coming later this year. Weâre working to offer live support in the coming months to assist customers with several issues including account to protect your accounts from Account Take-Overs also referred to as âATOsâ. This happens when a bad actor is able to use your login credentials to access your account and perform fraudulent activity. While ATOs have only impacted a very small subset of our customers (a tiny fraction of one percent), we recognized that when they do occur, they can cause stress and confusion for our customers. Thatâs why we are standing up a support team which will guide these customers through the necessary steps to quickly lock down accounts, and restore access.