Call Center Dialer

*astTECS call center solution has all the features associated with high end and high cost proprietory call center solutions.

Key offerings

• Automatic call distribution

• Interactive voice response

• Voice logger

• Voice blasting

• Hosted dialer

• CRM integration

• SMS integration

• Live/current agent monitoring

• Report and campaign statistics

• Voicto /span>

• Missed call alert on agent screen

• Call history search and dial option

• Feedback IVR

• Sticky agent and account based call routing

*astTECS Edge:

• GSM predictive dialer

• Auto change of the campaign according to time zone

• Automatic agent account lock

• IVR database retrieval

• Click to call from website

• Dial-in/dial out multiparty conference

  Product Bundles:

  *astC5 – for 5 agents

  *astC10 – for 10 agents

  *astC30 – for 30 agents

  *astC60 – for 60 agents

  *astC100 – for 100 agents

  * Upgradable by clustering / compatible with PRI, GSM & VoIP