Ebay Customer support ââUSAââNEW Ebay-refund-toll-free-6624-
ebay customer service /p>
Keep getting a machine when you call the eBay customer service Not sure whether itâs okay to send them a question on Facebook? If you need help from eBayâs support team, hereâs what you need to do to reach them via any channel:
Coronavirus update: As of April 3, 2020, eBay is still in the process of moving its support staff to home offices to keep them safe. This has left them understaffed. At the same time, the COVID-19 outbreak has increased onping. Expect long wait times and limited support options.
Looking for tips on providing great customer service on eBay instead? See our articles on improving your feedback score or setting up an eBay helpdesk. This article was last updated 4/13/2020.
How to eBay via /p>
If thereâs one positive side effect of the 2020 pandemic, itâs that eBay has brought back support. It just takes a few steps to eBay. Start by visiting their help homepage.
eBay Customer Service Homepage
Once youâre there, scroll down and click âus.â
"Us" Button Below the Fold on the eBay Help Homepage
Note that on some help pages, it will appear in the blue options under âOther options for youâ rather than in the white box under âNeed more help?â
"Us" Button Hidden on eBay
When you click âus,â it will take you to a menu where you can choose a topic. Choose the one thatâs closest to what you need to ask about.
eBay's First Layer of Support Menus
Next, choose a subtopic that puts you closer to your actual question.
eBay's Second Layer of Support Menus
You should then see another menu with an âusâ button on the left. We strongly recommend checking the help articles firstâit will help keep wait times down for everyone. But if you canât find the help you need, click âus.â
"Us" Button on eBay
Youâll then need to sign in to your eBay account, even if youâre already signed in.
eBay Login Page
Finally, youâll be able to write your in a simple form.
eBay Form
Click âSendâ when youâre done writing the You should get a reply from eBay within 24 hours.
Please be patient if you are trying to eBay during the COVID-19 pandemic. Remember that their customer service team is going through a lot of changes and that their support volumes for both buyers and sellers are extremely high.
How to Find the Right eBay Customer Service /p>
Calling eBay Customer Support
Coronavirus update: eBay is not accepting calls at this time. If you attempt to call their support you will get a machine response. They have also removed their âCall Usâ page. Last confirmed 4/13/2020. You can still eBay through or social media.
The primary eBay customer service is no secret: it is . However, if you want to speak to a real human being anytime soon, you need a passcode and possibly even a different You might spend most of the day on hold if you call without getting these first.
To get the right and a passcode, you need to:
Sign in to your eBay account if you have one.
Go to eBayâs Call Us page during eBayâs business hours (5:00 AM to 10:00 PM Pacific Time).
Select the topic you have a question about: selling, buying, your account, delivery and tracking, or returns and refunds.
Choose a category for your question, such as âPaying for items.â Donât worry if nothing matches your question perfectlyâjust pick whatever sounds closest.
Youâll get a screen with a bunch of self-help options in the center, and a and passcode on the left. If the self-help materials donât look helpful, call the and, when prompted by the machine, enter your passcode using your acirc;s keypad function. You should be talking to a live customer support agent in no time.
Letâs walk through an example.
How I Reached a Live eBay Customer Support Agent on the /p>
Calling Customer Service
Note: This section has been kept for posterity. ng eBay is much more straightforward now, as the instructions above show. But hereâs what it used to be like!
In âHow to Make Money Selling on Amazon,â one of the methods I recommended was buying things in large multipacks at wholesalers like Costco, breaking them up into individual units, and then reselling them ons is a common practice.
However, as I was discussing this on a recent road trip, someone spoke up and said âYou canât do that. Theyâre marked âNot for individual resale.â Itâs illegal.â
Yikes! I hadnât really considered that possibility.
I searched the web for a while and it mostly sounded like it wasnât illegal for small-time sellers. (These items are generally only marked âNot marked for individual resale,â and it sounds like this mostly applies to traditional stores and not consumer-to-consumer transactions.) However, some other things I saw left me wondering.
I decided to call eBay customer support to see if they could give me a solid answer. Hereâs how I got ahold of them:
I went to eBayâs customer service page.
Since I wanted to know about whether it was okay to sell an item, I selected âSellingâ as the topic.
I didnât have a selling problem and I wanted to ask about something I hadnât sold yet, so that left âGetting Startedâ as the only remaining category to choose. Update: This is now âSelling Basics.â
I didnât see any subcategory under âGetting Startedâ that obviously applied to my question, so I took the most closely related option: âCanât list an item.â
The information provided did not answer my question, so I scrolled down further.
I had two âoptionsâ: âCall usâ and âAsk the Community.â I clicked âCall us,â and as shown below, it gave me the primary customer service and a passcode.
I dialed the and got a recording asking me if I had a passcode. I dialed in the one on my screen, and it forwarded me to the eBay customer support team.
I was put on hold, and loud, upbeat classical music began playing. There was a notification on the website saying there was a longer than usual wait time, so I settled in for a long wait.
To my surprise, a cheerful customer support agent picked up the in less than a minute!
Not too hard!
So What Was the Answer?
For anybody wondering, the answer to the question of âIs it legal to sell things marked âNot marked for individual resaleâ on eBay?â is: sometimes. The support agent I spoke to said that Iâd need to ask about a specific item.
So, if youâre at your local Costco or Samâs Club looking at a great deal on a huge multipack, step outside and call eBay support before you buy it and break it up. Just remember to bring your smartso you can get a passcode.
Can I eBay via Chat?
When I originally wrote this article in 2016, eBay claimed to offer live chat support, but it was nowhere to be found even then. GetHuman also reports that there is no eBay live chat. If this option still exists, itâs only available for certain questions, and youâll have to jump through all of eBayâs hoops to get to them.
However, they do offer an automated chat assistant. To use this feature, youâll need to visit eBayâs help center, then open a help article. Scroll down to the âNeed more help?â section near the bottom of the page.
If the chatbot is available, youâll see the option âChat with our automated assistant.â Clicking it will open the chat screen on the right.
How to Find and Use the eBay Support Chatbot
Youâll then have the option to choose a specific issue. You can also try typing a message to the bot and hoping that it understands you.
This might not be as good as getting help from a real human, but it can still save you time. You can at least get answers about something specific rather than having to read the whole article to find one little piece of information.
Can I eBay via Social Media?
Perhaps the easiest way to reach eBay customer support is through social media.
Ask eBay Twitter Account
eBay has a dedicated customer service Twitter account: @AskeBay. Follow them so theyâll have the option to direct message you, and then Tweet your question with @AskeBay inside. You should receive a response quickly.
eBay's Facebook Account
Reaching eBay on Facebook is just as easy. Just visit the eBay Facebook page and send them a message. You should receive a response within one day.
If you live outside the US, you should reach out to the eBay account based in your country, such as the Facebook account.
Summary
Under normal circumstances, the fastest way to get an answer from eBay customer service is via But Facebook and Twitter are the only ways to get help from a human at this time. Please only eBay if you canât find the answers you need in their help center. Youâll help everyone else get the help they need!