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How Do People Feel About Their Calls to Microsoft Tech Support?
There appears to be a range of opinions on the efficacy of Microsoft tech support. In many cases, it appears as though tech
support representatives are pretty good at resolving technical
problems and issues. Where they sometimes fall down on the job is
dealing with problems with subscriptions, billing and appropriate responses to complex customer problems.
Some customers report that their cases are simply ignored by Microsoft, which can be incredibly frustrating. Third-party consumer advocates have reported that even their efforts have failed when
trying to deal with a serious breach of customer service etiquette on the part of Microsoft tech support.
What Kind of Issues Can Microsoft Tech Support Resolve?
Microsoft tech support can assist with most consumer issues, including answering questions about setting up products and services, updating products and services and operating them correctly.
In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center.
Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company’s software products.
What Can’t Be Resolved by Phone With Microsoft Tech Support?
Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the
company or bringing it to a retailer or repair center.
In situations where a customer appears to be truly confused about the operation of a product or service, Microsoft tech support may have to instruct a caller to receive personal instruction at a
retailer.
What Can I Do If I Am Unhappy With My Call to Microsoft Tech Support?
If you hang up the phone after a Microsoft tech support call and feel like you didn’t accomplish what you needed to, don’t fret. You still have options.