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Gemini is one of the most popular online platforms for buying, selling, and storing digital currency. Boasting more than 7.4 million users, Geminiis relied upon heavily by many crypt investors
for the exchange and wallet services they offer. Despite the extreme popularity of Binance, the platform has traditionally been exceptionally difficult to contact in the case of technical
difficulties, frustrating thousands of users.
Fortunately, Geminihas responded to the feedback provided by its user base, and has recently launched a new dedicated customer support line that can be reached anywhere in the world during
business hours. Alongside the new customer support phone line, users now have access to an updated and streamlined customer support service that addresses many of the issues presented by the
older system.
GeminiDedicated Support Line:
How can I contact Geminisupp
Security Notice: GeminiSupport will NEVER ask you to share your password or 2-step verification codes, or request that you install remote sign-in software on your computer. If anyone claiming to
be associated with GeminiSupport requests this information, immediately contact us. Geminiwill also NEVER make outbound phone calls. Please do not comply with anyone who called you claiming to be
GeminiSupport.
Email
You can contact us in several ways:
Complete a request for email support here. For the fastest resolution, please:
Submit your request using the email address you use to sign in to Binance
Choose the most relevant category and sub-category
Provide as much detail as possible regarding your issue
Please do not submit multiple tickets for the same issue—we will get to your ticket as quickly as possible.
Twitter
We use Twitter to provide status updates regarding Geminiproducts. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email
request for inquiries specific to your account.
Phone
Please be aware that we currently do not offer any phone support with a live agent. You can call GeminiSupport to immediately disable your account if you suspect your account has been
compromised.
Once your account is disabled, you will then need to go through our automated account recovery process in order to re-enable your account, which can take several days.
If you would like to reach an agent for help, please submit an email request.
The GeminiSupport phone number can be found on our email request form.
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Launching a dedicated customer support line is often one of the first steps for any business, but the decentralized nature of the cryptocurrency means that customer-facing support is rare. The
Geminiplatform has faced a significant amount of negative feedback for what users perceive to be an attitude of neglect toward them, which has catalyzed a response from the platform that
endeavors to address these fundamental concerns.
It’s clear that the dedicated Geminicustomer support phone number will address a wide range of issues moving forward, especially as the number is available to international users. Geminiusers
will be able to use the support line to resolve safety issues and the ID verification process, which are the most common and most frustrating problems reported.
Geminihas explicitly stated that in order to eliminate any potential threat of abuse, it’s not possible to request account details or transaction history via the number. The Geminicustomer
support line is also not intended to be used to deliver support regarding digital currency trading, or issues with withdrawals or deposits.
The Geminicustomer service phone number is open from 8am to 5pm Pacific Standard Time. It’s unlikely that we’ll see any efforts made for a more localized solution for different regions as it’s
taken Geminilong enough to establish a solution for a single time zone.
It’s clear from the reactions of Geminiusers online that the customer service line launch is a strong step in a positive direction. Although Geminicould still benefit from a more proactive stance
towards customer service and support, the new Geminidedicated customer support line is set to eliminate many headaches moving forward