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At Uphold, we are constantly working on new innovations to improve our platform and overall experience for our members. From being one of the first global platforms to integrate with the XRP
ledger to streamlined payment solutions, our team is dedicated to technological advances that provide better control of funds for our members and an overall user-friendly platform that means
access to fiat currency, cryptocurrency, and commodities trading for the masses and not just a select few.
In the past, our members occasionally were left waiting hours for a response to a customer support issue. That’s not how it works anymore. As demand for cryptocurrency has increased over the past
year, our customer support team has also grown. John Botinas, Head of Support, has led the dramatic changes to transform the support staff from a small team into a 24/7 hub. What’s in store
for the future of Uphold’s customer support? Chat support is our next feature in development. It will provide immediate feedback for members, as they can have access to an agent within minutes
directly on the website. The best part is that chat support will help members with issues with troubleshooting and any questions they have about navigating the website. Currently, we have content
on our Frequently Asked Questions page and on the blog, but this would give members the ability to immediately have access to a real-time guide instead of searching for the answer somewhere on
the site. Chat support will also allow for issues to be escalated up the chain more quickly when any compliance or fraud questions come up.
Phone support is also in development, though it will take more time for that to unroll. As Botinas explains, “We want to take our time and get it right. Currently, we are focused on chat support
as we know that will add a lot of value to our members.” However, it is very important to re-emphasize to our members that you should never accept a call from anyone claiming to be from Uphold.
Additionally, our team will never redirect you to a third party site, asking you to log-in to your Uphold account, we encourage our members to remain vigilant and aware of any potential phishing
scam and contact our fraud prevention team if they believe they have been contacted by or a victim of a phishing scam.
Today, we’re excited to announce our partnership with SALT Lending, which will give Uphold members access to loans using cryptocurrency holdings as collateral. Founded in 2016, SALT offers
crypto-backed loans and custody solutions for individuals and businesses, working to bridge cryptocurrency with traditional finance.
In as little as 24 hours, a loan can be secured against your holdings in Bitcoin, XRP, Ethereum, Litecoin, Bitcoin Cash or Dash. The seamless Uphold integration streamlines the lending
experience, giving our members the ability to connect their Uphold account via SALT’s dashboard to add collateral assets and receive loan proceeds directly to their Uphold wallet.
SALT Lending Features
Loans starting from $5,000**
Competitive Interest Rates
Terms from 3 to 12 months
Starting LTV from 30%-70%
$0 origination or prepayment fees
“SALT has empowered its users with the flexibility to access loans using their cryptocurrency holdings. Our integration with the SALT platform allows us to grow our service offering and provides
another real-world use case for Uphold members,” said Robin O’Connell, Chief Revenue Officer, Uphold.
The legacy financial services industry has not recognized crypto as an asset class and lacks the necessary tools to properly manage collateralized lending. We are excited to partner with SALT to
give Uphold members access to crypto-backed loans and even more flexibility in how you manage and use your Uphold account.