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In addition, tech support can run diagnostics on systems and software and let consumers know whether they are going to have to return an item or send to an authorized repair center.
Microsoft customer service can also help with issues regarding the purchase of products and services, including subscriptions to the company’s software products.
What Can’t Be Resolved by Phone With Microsoft Tech Support?
Some issues may require the physical return of equipment, something that can be arranged over the phone, but it will require the customer to take action either through shipping a machine to the
company or bringing it to a retailer or repair center.