Quick Details
- Processing Time:-
- Port:-
- Supply Ability: 10000 Cubic Ceet Per Day
- Brand Name:-
Why choose
Sunny?
We can not only sell containers, but also provide shipping container services.
1)Door to port, door to door, no problems for us, and we try our best door to your heart. 2)We are logistic babysitters of
your cargoes!!! offer at least 3 logistics solutions, save cost at least 5% for you. 3)Proficient in customs clearance in the United States, Europe, Australia, etc., customs clearance
1-2 days earlier.
Hongmingda Logistics did
extra work for client, who said that we were a reliable
international shipping company
Yesterday, as soon as I got back to the office, I saw RITA,
a
new colleague,
was crying.
I went over to ask her what happened. She said she had a new client who
needed to
ship some goods from Shenzhen to the United States by air. The
client heard about that our team was a reliable
international shipping company.
RITA wanted
to provide good service to the client, but now the client was angry with her and she didn't know what to do.
Here's what happened: The
client sent three batches of goods to our warehouse, 500 boxes, 300 boxes, and 200 boxes. The client required RITA to open 50 boxes of each batch and measure the dimensions of the
outer boxes and inner boxes separately. RITA asked the client why so many boxes needed to be opened for measurement, but the client just said, "You
are a
international shipping company,
Why are you asking so many questions? Just measure them.
RITA went to the warehouse manager, who inspected the three batches of goods and found that they were all identical in terms of product name and dimensions. The warehouse
manager,
with his years working experiences in big
international shipping company,
suggested that it would be sufficient to open only three boxes for each batch, and also pointed out that it was currently a peak shipping period and there wasn't enough time to
measure more boxes. RITA
couldn't explain why the same products and same dimensions required opening so many boxes because
no client let a
international shipping company
do that before,
so she agreed. However, when RITA sent the relevant measurement photos and dimensions to the client, the client became furious, and RITA felt very upset.
She went back to the warehouse manager, who refused to do more measurements, making her feel even more distressed
After listening to RITA account, as
a
international shipping company,
we should think more for our clients, so
I immediately called the client and apologized for our inadequate work. I then inquired about the reason for measuring so many boxes. The client explained that since these were the
first goods to be listed on Amazon, she was concerned about the risks involved and wanted to reduce them. Therefore, she specifically chose to ship the goods in three batches and have
50 boxes randomly inspected for each batch. Moreover, both the outer boxes and inner boxes of each box needed to be measured.
The client then asked why the dimensions measured for all three batches were the same. I explained that the goods were identical. She then asked why the dimensions we measured didn't
have decimal places. I said that our programmers generally set the measurement tool to display two decimal places, but the actual measurements were integers. The client insisted that
we must manually measure again. So I arranged for the warehouse to manually measure and take photos for her. The results of the manual measurements were still integers, and the client
was satisfied with
us, a
responsible international
shipping company. The
next day, when RITA contacted the client again, she gently assured her that it was okay and that they could continue to cooperate in the future.
In conclusion, understanding the root cause of an issue is crucial for handling it effectively. Otherwise, a lack of communication can lead to a series of problems and
unhappiness,
especially for a
international shipping company.
Hongmingda Logistics cares more about the client's needs than even the client themselves.