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Reasons customers like you called recently
Why can’t i leave reviews some keep getting kicked back
Cancellation of Amazon prime subscription
Hi I dont have smart phone, very hard to find help .*I receive empty envelop yesterday...
My Amazon account has been hacked I was informed there have been numerous orders. Pleas...
Hii my name BALI RAM my order cancelled ho Gia ha please remove my order my order numbe...
My order number************ remove please
trying to place and order but cannot.typed all my address and information several times...
Sold By *Sabhya international wz *** B Nangal Raya New Delhi*New Delhi ****** in pan no...
************************I need my order to be delivered - it is with currier does not w...
My return will not fit in the amazon locker
I made some orders yesterday on my amazon account and they got canceled without my know...
As an Amazon customer and a Parlor user I'm am very angry that Amazon has deplatformed...
To late for sheller apporvel please ** finished but no response give a apporved my acco...
I have ordered * items few days back Today I received my package which was in damaged...
Why Do People Call Amazon Customer Support?
People call Amazon customer support for a range of reasons, including:
Questions about the status of an order
Requests for refunds or exchanges
Help with updating account information
Questions about charges to debit, credit or gift cards
Technical support
Help with Prime membership or services
Addressing instances of identity theft or fraud
Help with Amazon gift cards
Best Practices for Calling Amazon Customer Service
While it is possible for customers to call Amazon customer service directly, the company prefers it if you begin your query through its online system.
After visiting the "Contact Us" page, you can request a callback. You'll be taken to another page in which you will be asked a series of questions regarding your concern. From there, an Amazon
representative will call you to address your issue.
If you do decide to call Amazon directly, be aware that Amazon will send you a verification text to which you must respond before you can talk to a representative.
Make sure you have details about your concern in front of you before calling. If you are calling about an order, have the order number handy, along with a list of the products in that order.
Be prepared to take notes during the call. These can be helpful if you need to escalate your case.
How Do People Feel About Their Calls to Amazon Customer Support?
Amazon generally has a good reputation for providing quality customer service, though some people feel that service levels have become uneven in recent years. Agents usually work to identify
problems, correct them and, when appropriate, provide some kind of compensation, usually in the form of a product credit.
Tip: Amazon typically sends out a request for a review of customer service calls and chats soon after a session ends. If you indicate your dissatisfaction, Amazon may reassign your case to a
higher-tier representative.
What Kind of Issues Can Amazon Customer Support Resolve?
Amazon customer service can resolve many issues, including approving requests for refunds and exchanges, initiating returns, investigating charges and addressing issues of identity theft and
fraud. Customer service reps can also provide technical support and assist members with using online streaming services and Kindle ebooks.
What Can't Be Resolved by Phone With Amazon?
While most issues can be resolved by phone with Amazon, there are some situations that may require a different approach:
An Amazon phone representative can approve a return and send you a paid shipping label that you can use to return a product. You will still, however, have to package the item and either arrange
for a pickup or bring it to a depot or business that will ship it back to Amazon. In some areas, Amazon partners with other retail stores that can accept your return package.
In some instances, Amazon may have difficulty delivering a package directly to your home. The most common reason for this is that you and your family are away during the day and cannot sign for
packages. If this is the case, you may be able to arrange to have your package delivered to an Amazon locker at a local business.
Amazon uses some third-party shippers to deliver packages. If your package seems to be in limbo, Amazon can attempt to intervene but does not have the same kind of control over the situation than
it does over its own contracted delivery persons.
Third-party sellers use the Amazon platform to sell products to consumers. If you made a purchase through a third-party seller, you may experience delays as Amazon customer service will urge you
to work things out with the merchant, only intervening after a specific amount of time has passed.
What Can I Do If I Am Unhappy With My Call to Amazon?
If your call to Amazon does not go well, don't give up. You may be able to achieve a resolution that works for you.
Check your email after your call: You may find an email from Amazon asking you about your customer service experience. Indicating your displeasure will often trigger a response from Amazon and an
automatic escalation of your case.
If you didn't take notes during your call, jot down what you remember. These details can be useful when re-contacting Amazon.
Call Amazon again. A different representative may have the skills and knowledge to understand and resolve your case. Try contacting Amazon via live ch