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Pro Support Care PhoneGemini is a pocket-obliging automated wallet that can be presented on the Mobile Phone and various contraptions. Through Gemini, one can push money toward the side of the
world. The USA Gemini has been commonly used by the individuals as it the shielded and secure money move application which licenses customers to
If you have questions, would like to provide feedback, or would like more information about Gemini, please submit a request through this form using the email address associated with your Gemini
account for expedited service.
Please see below for additional ways to reach our support team:
- Write to Customer Support at:
Gemini Trust Company, LLC
600 Third Avenue, 2nd Floor,
New York, NY 10016;
- Call Customer Support at +1 (866) 240-5113 (toll-free in the USA); or
- Direct message @GeminiSupport on Twitter.
New York User Complaints:
If you are located in the State of New York and have a complaint, please first contact Gemini Support at one of the three methods provided in the ‘Questions, Feedback, and Complaints’ section. If
you still have an unresolved complaint, you may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1
(212) 709-1540. Please visit and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS.
Oregon User Complaints:
If you are located in the State of Oregon and have a complaint, please first contact Gemini Support at one of the three methods indicated above. If you still have an unresolved complaint
regarding our money transmission activity, you may also direct your complaint to the attention of: Oregon Division of Financial Regulation, P.O. Box 14480, Salem, OR 97309-0405; +1 (866) 814-9710
(toll-free in the USA). Please visit for additional information.
Texas User Complaints:
If you are located in the State of Texas and have a complaint, please first contact Gemini Support at one of the three methods indicated above. If you still have an unresolved complaint regarding
our money transmission activity, you may also direct your complaint to the attention of: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705; +1 (877) 276-5554 (toll-free
in the USA). Please visit for additional information.
Hawaii User Complaints:
If you are located in the State of Hawaii and have a complaint, please first contact Gemini Support at one of the three methods indicated above. If you still have an unresolved complaint
regarding Gemini’s participation in the Hawaii Digital Currency Innovation Lab, you may also direct your complaint to the attention of the Hawaii Division of Financial Institutions, Department of
Commerce and Consumer Affairs, P.O. Box 2054, Honolulu, HI 96805. Please visit for additional information.
UK User Complaints:
Gemini Europe Limited is an E-Money Institution, authorized by the FCA (FRN 900988).
This means that should you be unhappy with how your complaint has been handled, you may be able to refer your complaint to the Financial Ombudsman Service.
If we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the outcome that you have received, you can refer your complaint directly to the Financial
Ombudsman Service.
Please note - If you receive a final response email from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our email.
You can contact the service by writing to:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
You can also phone them on 0800 023 4 567 or 0300 123 9 123
Or visit the Financial Ombudsman Service Website here.
Please note that services offered through Gemini Europe Services Limited are not handled by the Financial Ombudsman Service. If you’d like more information regarding this, please refer to our
T&Cs or ask our customer support team for more information.
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