roku technical support +1844::"539"::9831 Is your Roku not working? Do you need some help reviving it? This Roku troubleshooting guide will help you fix some of the common problems associated with both Roku streaming players and Roku remotes. Technology is constantly evolving, but no matter how good it gets, it’s likely that you’ll still experience i Show More...
roku technical support +1844::"539"::9831 Is your Roku not working? Do you need some help reviving it? This Roku troubleshooting guide will help you fix some of the common problems associated with both Roku streaming players and Roku remotes. Technology is constantly evolving, but no matter how good it gets, it’s likely that you’ll still experience issues now and then. Although Roku came out a while ago, the devices are no exception to this, but it’s often something simple that doesn’t take long to resolve. Key Takeaways: If your Roku device is not working, a simple restart can often fix the issue. You can set your Roku back to its original state by performing a factory reset, but that will wipe all settings, preferences and data from the device. The Roku IR remote works by ight, so it’s a good idea to ensure there’s nothing in the way if you’re having problems. If you experience issues with the Roku Enhanced remote, you may need to reset your remote or re-pair it with your Roku device. In this guide, we’ll list common fixes that can solve multiple Roku issues, and we’ll give the spotlight to any separate issues, too How to Turn Off Roku In some cases, your Roku may just need to be rebooted. There are two ways to do this, though, and your issue will determine which method you use. If your Roku is still responsive, you can restart via the settings menu; otherwise, you’ll need to follow a button sequence. We have a dedicated guide on how to turn off Roku, but we’ll quickly run through the steps below. How to Restart Roku Through the Settings Menu Press the Home Button Press the home button on your Roku remote to ensure you’re on the home screen. Go to “Settings” Select “settings” from the menu and press “OK.” Go to “System” Scroll down a little using the down arrow button. Select “system” and press “OK.” Go to “System Restart” Select “system restart” from the menu and press “OK.” Select the “Restart” Button The “restart” button will be highlighted. Now press “OK” and your Roku will restart. How to Reset Roku Before you dive in and hard reset your Roku, you must understand that by doing so you will erase all of your settings and preferences. It’s a complete factory reset that will return your Roku device to its original state. Like with restarting your Roku device, there are two ways you can do it: through the settings menu or by using the reset button on the device. The second method is the best if your Roku is unresponsive, but either way will have the same outcome. How to Factory Reset Roku in the Settings Menu Press the home button Press the home button on your Roku remote. Go to “Settings” Select “settings” from the menu and press “OK.” Go to “System” Select “system” from the menu and press “OK.” Go to “Advanced System Settings” Select “advanced system settings” and press “OK.” Go to “Factory Reset” Select “factory reset” and enter the code shown. Then select “OK” and press “OK” on your remote. Now follow the on-screen instructions. How to Update Roku Software Roku devices not only check that they have the latest software installed upon initial setup, but they also receive automatic software updates as long as they are connected to the internet. That ensures you’re always up to date with both the Roku software and Roku channels, as well as any bug fixes. You won’t even notice it’s being done, too. However, there can be times when the download or installation fails or gets interrupted. Additionally, you may simply have left your Roku disconnected for a while, leaving you behind in the Roku update world. That can lead to device failure and all sorts of annoying issues, not to mention any security risks that may have been patched. Thankfully, Roku has made it possible to check for updates manually, too. We’ll show you how to do that now. Press the Home Button Press the home button on your Roku remote. Go to “Settings” Select “settings” and press “OK.” Go to “System” Select “system” and press “OK.” Go to “System Update” Select “system update” and press “OK.” Go to “Check Now” You’ll see the current software information including version, date, etc. Select “check now” and press “OK” to check for updates. If new software or channel updates are available, your Roku device will download and install them. Once finished, it will reboot.
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