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Top 10 B2B Companies With Best Customer Experience 2022

Top 10 B2B Companies With Best Customer Experience 2022

It is difficult for a company to become prominent and stand out among others. Especially when its competitors are offering the same services at the same or sometimes at lower prices than it.

The vigilant and best-executing business uses a customer-centric approach. They constantly spend time and effort on customer experience to become noteworthy while standing with their competitors.

Customer experience is the most significant part of any business but for B2B companies, it is the foremost thing to consider on priority. As the buying and selling process occurs one time the customer remembers the service in the long term.

If the customers’ experience goes bad, he will not encourage others to take that product or service. In case the customers’ experience was exceptionally great he will encourage others to pick that company for their needs in the future.

Key Takeaways of customer service

Below are the key essentials of customer service that should be kept in view while interacting with customers to build a long-lasting relationship with them. For scaling quality assistance, partnering with a customer support outsourcing company can be prudent. These specialized firms handle customized support solutions on behalf of brands around the clock. Routing inquiries to dedicated customer support outsourcing teams lightens overflow burdens on internal staff. When executed responsibly, outsourced customer service can strengthen rather than hamper company-client relationships.

  • Communication quality: Communication quality determines whether or whether the contact (through email, phone, or in-person) was kind or polite.
  • Technical competence: Technical competence assesses the accuracy and thoroughness with which questions are addressed.
  • Range of services: The range of services determines whether a person’s personal needs and expectations were met.
  • Customer focus: Customer focus evaluates if a specific concern or need was addressed with a tailored/specific solution.
  • Accessibility: Customer service availability in a store or on a helpline is measured by accessibility.

List of top 10 B2B Companies with Best Customer Experience 2022

1.  eWorldTrade

eWorldTrade is one of the finest Business to Business platforms that links purchasers and sellers worldwide. This B2B platform provides plenty of digital branding and leads attainment services to producers, suppliers, wholesalers, and distributors across the globe. The primary goal of eWorldTrade is to give extraordinary prodigious and client-centric services. Their representatives are always ready to resolve the queries. One can connect with their customer service through the portal of eWorldTrade.

2.  FedEx

FedEx is considered the second most reliable B2B company. It believes in open communication with its clients. In recent times, FedEx has just rationalized its process of communication to generate a sole customer-centric news-letter as an alternative to several emails from different divisions. Rationalizing the communication process has made things easier for both the customer and employees. It assists clients in effortlessly discovering exact information without wasting much of their time.

3.  Salesforce

Salesforce is concerned about the well-being of its employees and clients. It has its system to offer a unified client experience that combines service, marketing, and e-commerce on a solitary platform. Clients may effortlessly buy the product, learn about its features, and troubleshoot any problems without having to wait.

4.  Slack

Slack transforms how businesses and teams connect by focusing on customers’ experiences. Customer feedback has been used to fine-tune the service since the company’s early days. Slack provided emojis when customers requested them. The customer experience at the organization is based on genuine, heartfelt communication.

5.  DHL Express

DHL focuses on ensuring satisfied employees before focusing on satisfied customers. The company recently underwent a major reorganization to create more cohesive teams with clear expectations and streamlined communication. Employees were polled to determine where they could improve. Employees are engaged and recognized for excellent customer interactions when they work in a customer-focused environment.

6.  GE

GE is a company that manufactures and sells a variety of products. In Pittsburgh and Munich, GE has two customer-centric centers that showcase the company’s diverse capabilities. Customers can stop by the centers to witness GE’s production processes in operation and talk to customer service experts about creating a customized plan. Rather than simply telling potential customers about their products, the customer experience centers let businesses understand how GE might assist them in rising their business.

7.  Amazon

Amazon is regarded as one of the most customer-focused businesses in history. It began as an online bookstore with the goal of personalizing the finding process. It is now the world’s largest online store, and this transformation would not have been achieved without a genuine emphasis on the interests and behaviors of customers. As the company’s portfolio grew, the business strategy needed to become more integrated. Its founders and engineers achieved client success by removing friction from the online purchasing process while providing outstanding value in terms of pricing and product selection.

8.  Workday

Because of its inclusive atmosphere, tailored career training, and ongoing feedback prospects, Workday is consistently ranked among the best firms to work. Each of the company’s customers obtains a customized plan to help them achieve their objectives. Each customer is allocated a customer success manager who supports them achieve their objectives by providing training, support, and further resources.

9.  IBM

IBM allocates a crew of experts to each customer to assist them in integrating IBM Cloud Storage into their current operations by providing assistance to them on the fitting applications for their industry. Customers are more engaged when they genuinely grasp the gist of the product. IBM solicits feedback from its B2B customers on a daily basis in order to advance its products, contributing to the company’s excellent customer retention rate.

10.  HubSpot

It is a software company that specializes in sales, service, and inbound marketing. Its customer service crew understands how problematic it is to persuade consumers to select you over the competition. What’s their solution? Providing relevant industry reports and information to potential clients and those who are interested. HubSpot utilizes content marketing to retain visitors on its site as long as possible, and it constantly aims to respond to the maximum frequently asked issues in its industry.

Concluding Point:

Business models may evolve, but a company’s top priority must remain its clients in order for it to remain profitable. Businesses must hold these transitions quicker than ever before as their priorities shift, new trends arise, and smarter technologies emerge. Providing excellent customer service is no longer sufficient: you must be innovative to be competitive.

It is important to keep in mind that the customer experience is the thing that matters the most for B2B companies. Also, if the company succeeds in maintaining a good relationship with the customer, then he will remember the experience and communication more than the price of the product he bought.

Vigilant businesses foresee good customer experience as a sales generating tactic and not an additional cost. They believe that offering the best customer experience helps in maintaining long-term relations with the customers.

A good customer experience ultimately results in word-of-mouth marketing tactics. Thus, the way you look at the customer experience influences how you look at your B2B company as a whole.

Today’s customers can be YOUR tomorrow’s brand advocates…!

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